SupportCandy LMS Integration
SupportCandy LMS Integration is a premium add-on for the SupportCandy helpdesk plugin that connects your Learning Management System (LMS) directly with your ticketing workflow. By linking student support tickets to specific courses and exposing course context to agents inside the ticket, it turns your WordPress helpdesk into a powerful LMS-aware support system.
What is SupportCandy LMS Integration?
SupportCandy LMS Integration (sometimes referred to as the SupportCandy LMS Integrations add-on) bridges your LMS and SupportCandy so that:
- Students can select a specific course or one of their enrolled courses when creating a ticket.
- Support agents can see course details, enrollment information, subscription history, and total spending right inside the ticket.
- Your team can respond faster with full learning context, without switching between multiple dashboards.
This LMS integration for SupportCandy is ideal for e-learning platforms, online schools, academies, and membership sites that want professional, centralized course support.
Key Features of SupportCandy LMS Integration
LMS-aware ticket creation
With SupportCandy LMS Integration enabled, new ticket forms can include LMS-related fields so students can precisely indicate which course they need help with:
- Add LMS Course and LMS User Course custom field types.
- Let customers choose from:
- All available courses (LMS Course).
- Only the courses they are enrolled in (LMS User Course).
- Ensure every ticket is tied to the correct course context from the start.
This structure dramatically reduces back-and-forth messages asking “Which course is this about?”
LMS custom fields in ticket forms
The add-on introduces two dedicated custom field types you can place anywhere in your ticket form:
- LMS Course – Select any course from the connected LMS.
- LMS User Course – Select from that customer’s own courses/enrollments.
You can configure these fields just like other SupportCandy custom fields, allowing you to:
- Make LMS fields required for certain categories (e.g. “Course Issue”).
- Show or hide LMS fields depending on ticket type or workflow.
- Capture course-related information in a structured, reportable way.
Full course context inside the ticket
Support agents see more than just a course name. SupportCandy LMS Integration surfaces key LMS information directly in the ticket view, such as:
- Courses the user is enrolled in.
- Subscription or enrollment history.
- Total spending across courses (where supported by the LMS/e-commerce setup).
- Other relevant course details that matter when resolving learning issues.
Because all the context is visible inside SupportCandy, agents can troubleshoot faster and respond with highly targeted answers.
Help button on course pages
From the LMS general settings in SupportCandy, you can enable a Help Button on course pages:
- Display a “Need help?” or custom-labeled button on each course.
- Clicking the button sends the student straight to the Create New Ticket page.
- The course information can be prefilled into the ticket, ensuring accurate course mapping.
This gives learners a clear, consistent way to ask for support from within the learning experience itself.
Seamless integration with popular LMS plugins
SupportCandy LMS Integration connects with widely used WordPress LMS plugins, including:
- LifterLMS
- Tutor LMS
- LearnPress LMS
You simply choose which LMS you use in the SupportCandy LMS settings, and the add-on handles the integration behind the scenes. This makes the plugin suitable for a wide range of online course sites.
How SupportCandy LMS Integration improves your workflow
Faster, more accurate support
By combining SupportCandy’s helpdesk capabilities with LMS course data, you:
- Get accurate, course-specific tickets from customers.
- Eliminate guesswork for agents trying to identify which course or bundle is affected.
- Resolve issues faster with full course, subscription, and spend history in view.
Better experience for students and learners
Learners benefit from:
- A straightforward way to link their ticket to the exact course.
- A support channel that understands their learning context.
- Fewer follow-up questions and delays in getting help.
This leads to higher satisfaction, fewer refunds, and better completion rates across your LMS.
Centralized support for education businesses
For course creators, training businesses, and e-learning agencies, SupportCandy LMS Integration helps:
- Keep all student communication in one centralized helpdesk, instead of spread across emails or LMS comments.
- Give teams clear visibility into which courses generate the most support.
- Support internal processes like quality assurance, course updates, or onboarding improvements.
Licensing and compatibility
SupportCandy LMS Integration is a premium extension for the free SupportCandy plugin and, like other SupportCandy extensions, is licensed under the GNU General Public License (GPL). That means you get the benefits of a professionally developed commercial add-on with the freedoms of GPL-licensed WordPress software.
It is designed to work alongside standard SupportCandy setups and the supported LMS plugins without requiring complex customization.
Who is SupportCandy LMS Integration for?
SupportCandy LMS Integration is ideal for:
- Online course creators who want structured, course-linked support.
- E-learning platforms and academies running LifterLMS, Tutor LMS, or LearnPress.
- Membership sites offering training content with recurring subscriptions.
- Agencies that manage multiple LMS-based client sites and need a unified support approach.
If your learners frequently open tickets about course content, access, payment, or progress, integrating your LMS with SupportCandy will make your support faster, more organized, and easier to manage.
Bring your helpdesk and LMS together with SupportCandy LMS Integration, streamline course-related support, and give your students a smoother, more professional learning experience.
