WordPress SoftWebz Refund Policy
1. Overview
We are a third-party provider of GPL-licensed WordPress themes and plugins. All products are pre-activated original versions resold without their original licenses. While this complies with GPL licensing, we are not the developers of these products. Refund requests are valid only within 14 days of purchase, even for lifetime subscriptions. By purchasing from us, you agree to the terms outlined in this policy.
2. Product Information
2.1 General Product Features
- No Trial Versions: Products are sold as-is and do not include trial versions.
- No Original Licenses: Products are sold without original licenses.
- Manual Updates Only: Updates must be downloaded manually from us; automatic updates are not available.
- Performance Disclaimer:
- We do not guarantee full functionality or the performance of the products. Essential features may not work in some cases.
- Approximately 90% of our products provide features comparable to the original versions; however, we do not guarantee exact replication.
2.2 Lifetime Access
- Lifetime access applies to individual products and premium memberships but does not obligate us to provide perpetual updates or access. Reasons such as site closure or operational changes may affect service continuity.
2.3 Training and Support
- We do not guarantee technical support for product issues. However, we aim to respond to support requests within 24 hours and will attempt to resolve issues to the best of our ability. Support is not an included feature of our services.
2.4 Product Descriptions
- Product descriptions are based on the developers’ claims and AI-generated content. We do not verify these descriptions and disclaim responsibility for inaccuracies. These descriptions are not considered grounds for refunds.
3. Refund Eligibility
Refunds are offered within 14 days of purchase under the following conditions:
- Product Not Downloaded: If the product has not been downloaded.
- Product Not Received: If the product or download file has not been made available.
- Incompatibility with WordPress: If the product is not a WordPress product and cannot function in the WordPress environment.
4. Refund Exclusions
Refunds are not available in the following situations:
4.1 Time Limit
- Refund requests made more than 14 days after purchase.
4.2 Buyer Actions
- Change of mind or buyer’s remorse.
- Mistaken or unwanted purchases due to the digital nature of the product.
4.3 Technical Issues
- Defective Features: If one or more features do not work.
- Incompatibility: Issues with WordPress, plugins, or server settings.
- Site Damage: Problems caused by installing the product.
- License Key Prompts: Products that display activation or license key prompts.
4.4 Expectations
- If the product does not meet buyer expectations or match the description.
- Delays in updates or new version releases.
4.5 Subscription-Related Issues
- Access to all products in a premium subscription does not guarantee the functionality of every individual product.
- Subscriptions include access for one month, one year, or lifetime. Refunds are only provided within 14 days of purchase, regardless of the subscription type.
4.6 Support-Related
- Lack of technical support or refusal to provide our support staff access to your site for issue investigation.
5. Lifetime Subscriptions
- Lifetime access does not guarantee ongoing updates or product availability. Changes such as site closure or user modifications may affect access.
- Lifetime subscriptions grant access for the designated period but do not obligate us to provide perpetual updates or functionality.
6. Refund Process
To request a refund, follow these steps:
- Contact us via our Contact Page.
- Provide the following details:
- Your order number.
- A detailed explanation of the refund request.
- We will review your request and respond promptly.
Refunds, if approved, may take up to 14 days to process and reflect in your account.
7. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time without prior notice. Changes will take effect immediately upon posting. Please review this page regularly for updates.
8. Important Notes
- If you cancel your account, no refund will be issued.
- Upon receiving a refund, you are required to discontinue the use of downloaded products.
- Refunds for defective updated products may be adjusted to reflect the product’s diminished value.
9. Contact Information
For any questions or concerns regarding this policy, contact us via our Contact Page.