Refund Policy
1. Refund Policy Overview
Welcome to WordPress SoftWebz. We are a third-party provider of GPL-licensed WordPress products. Please read this Refund Policy carefully before making a purchase. By using our services and making a purchase, you agree to abide by the terms and conditions outlined in this policy.
2. Product Information
a. Trial Versions: We do not offer trial versions of our products. Please carefully review the product descriptions and specifications before making a purchase decision.
b. Original Licenses: We do not provide original licenses for the products we offer. All products are pre-activated.
c. Manual Updates: Products must be updated manually, as automatic updates within WordPress may not be available. Please refer to the product documentation for update instructions.
d. Performance Disclaimer: The performance of some products may not be identical to the original product. Variances in performance may occur due to the nature of GPL-licensed software.
3. Refund Eligibility
We offer 14-day refunds under the following conditions:
- Product Not Downloaded: You are eligible for a refund if the product has not been downloaded.
- Product Not Received: You are eligible for a refund if the product has not been received or the download file has not been made available.
- Not Compatible with WordPress: You are eligible for a refund if the product is not a WordPress product, and its file cannot be fully used within the WordPress environment.
4. Refund Exclusions
We do not offer refunds in the following situations:
- More than 14 Days: Refunds will not be issued if more than 14 days have passed since the purchase, even if the new updates have significant problems.
- Customer Regret: Refunds will not be issued if the customer has simply changed their mind or regrets their purchase.
- Order Mistake: Refunds will not be issued if the customer ordered the product by mistake.
- Technical Defects: Refunds will not be issued if the product experiences technical defects or if certain options do not function as expected. We recommend contacting us for support in such cases.
- Unmet Expectations: Refunds will not be issued if the product does not meet the customer’s specific expectations, as product features and performance may vary.
- Late Updates: Refunds will not be issued due to delays in product updates or the unavailability of new updates.
5. Refund Process
To request a refund, please contact us. We will review your request and respond in a timely manner. Please include relevant details, such as your order number and the reason for your refund request, to expedite the process.
6. Changes to this Refund Policy
We reserve the right to modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting. Please check this page regularly for updates.
7. Contact Us
If you have any questions or concerns regarding these Terms of Use, please contact us.