Streamline Your Support Workflow with SupportCandy Usergroups
The SupportCandy Usergroups add-on is designed to enhance your support workflow by allowing you to create and manage user groups, such as companies or departments. This add-on integrates seamlessly with SupportCandy, offering an advanced ticket management system that improves efficiency and organization within your team.
Key Features of SupportCandy Usergroups
SupportCandy Usergroups offers unique functionality by allowing supervisors to manage all tickets within their group. By setting up specific user roles, including members and supervisors, you can ensure a clear hierarchy in ticket management. Each group has its own set of rules, making it easy to handle ticket visibility, customize fields, and filter tickets based on the usergroup.
Customizable Groups and Permissions
With SupportCandy Usergroups, you can fully customize group settings, permissions, and member roles. Supervisors have access to all tickets within their group, while members can view and interact with their assigned tickets, providing a structured environment for efficient ticket resolution.
Enhanced Ticket Visibility and Management
SupportCandy Usergroups simplifies ticket visibility and management by allowing you to filter and control which tickets are visible to each group. This add-on helps prevent unauthorized access and ensures that only the relevant team members have access to specific support issues.
Ideal for Businesses of All Sizes
Whether you are managing a small team or a large organization, SupportCandy Usergroups adapts to your needs. It’s an ideal solution for companies that want to streamline their support workflow and improve the overall customer service experience.
Boost Your Customer Support Efficiency with SupportCandy Usergroups
The SupportCandy Usergroups add-on is perfect for businesses looking to take their support management to the next level. By organizing tickets into usergroups, your support team can work more effectively, focusing on the issues that matter most.
Explore the full potential of your support system with SupportCandy Usergroups and experience the difference in your customer service efficiency.
