Optimize Your Customer Support with the SupportCandy Timer Add-on
The SupportCandy Timer Add-on is an essential tool for WordPress that enhances your support ticket system by tracking time spent on each ticket. Designed for businesses that value time management, this add-on seamlessly integrates with the SupportCandy helpdesk plugin, providing a reliable way to measure productivity and ensure accurate time logging.
Key Features of the SupportCandy Timer Add-on
Effortless Time Tracking
With the SupportCandy Timer Add-on, agents can easily log time spent on tickets. The timer can be started, paused, and stopped manually or set to automatic, ensuring that every second is accounted for. This feature helps maintain a detailed record of time allocation across different support tasks.
Multi-Agent Support
Multiple agents can use the SupportCandy Timer Add-on simultaneously, allowing each agent to manage their own time independently on shared tickets. This flexibility enhances team collaboration and ensures that every contribution is accurately tracked.
Manual and Automated Time Logging
Whether you prefer to manually log hours or let the system automate the process, the SupportCandy Timer Add-on caters to both needs. Agents can enter time manually for missed logs or rely on the auto-start and stop functions for a hands-free experience.
Why Choose SupportCandy Timer Add-on?
Improve Accountability and Transparency
The SupportCandy Timer Add-on enhances accountability by allowing agents to track their work hours accurately. This transparency benefits both agents and clients, offering a clear view of the time dedicated to resolving each issue.
Customizable Settings
The add-on is fully customizable, allowing administrators to configure visibility options and decide how the timer behaves. Adjust settings to match your workflow, ensuring the SupportCandy Timer Add-on fits seamlessly into your existing processes.
Boost Productivity
Track time spent on tickets to identify bottlenecks and improve response times. The insights gained from the SupportCandy Timer Add-on can help optimize your support team’s workflow, leading to more efficient customer service.
Enhance Your Support Workflow with SupportCandy Timer Add-on
Implementing the SupportCandy Timer Add-on in your WordPress site provides a structured approach to managing time within your support system. Whether you are a small business or a large enterprise, this tool will streamline your operations, making time management effortless and efficient.
Equip your support team with the SupportCandy Timer Add-on and take control of your time tracking today!
